Privacy Policy

Last updated: 7 October 2026

ChevronLog Removals respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how ChevronLog Removals ("ChevronLog", "we", "us" or "our") may collect, hold, use and disclose personal information when you visit our website, request a moving quote, contact us, engage our services or otherwise interact with our business.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we aim to handle personal information consistently with those requirements.

1. What Personal Information We May Collect

The information we collect depends on how you interact with us and the services you request.

Personal information may include:

• Your name
• Email address
• Telephone or mobile number
• Pickup address
• Delivery address
• Preferred moving date
• Details about your property or building access
• Information about furniture, boxes or belongings being moved
• Messages, comments and special instructions you provide
• Details provided when requesting a quote
• Records of communications with us
• Photographs or access images that you voluntarily provide for moving assessment purposes
• Business contact information for commercial moves

We seek to collect only information that is reasonably necessary for providing, administering or improving our services.

2. Information You Provide Through Our Website

When you complete a quote, contact or enquiry form, the information you submit may be received by authorised ChevronLog personnel and may also be recorded in our website's lead or customer-management system where that functionality is enabled.

Information submitted through a form may include your name, telephone number, email address, preferred moving date, comments and other information necessary to understand your moving requirements.

Please do not include sensitive personal information in a general website enquiry unless it is genuinely necessary for us to assist you.

3. Moving Quote and Lead Information

Information provided when requesting a moving quote may be used to:

• Respond to your enquiry
• Understand your moving requirements
• Prepare or discuss a quote
• Assess property and vehicle access
• Plan pickup and delivery arrangements
• Contact you about your requested service
• Schedule or administer a booking
• Maintain reasonable business and service records

Submitting an enquiry does not automatically create a confirmed booking. Booking arrangements remain subject to confirmation between you and ChevronLog.

4. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Complete a website form
• Request a quote
• Contact us by telephone
• Send us an email
• Communicate with us through messaging services
• Make a booking
• Provide property-access information
• Provide photographs or other moving information
• Interact with us during delivery of our services

In some circumstances, information may be provided by another person involved in a move, such as a family member, business representative, property manager or authorised contact.

5. Why We Collect and Use Personal Information

We may use personal information for purposes connected with our business and moving services, including:

• Responding to enquiries
• Preparing quotes
• Providing removalist and related services
• Planning routes, access and vehicle requirements
• Managing bookings
• Communicating about a scheduled move
• Providing customer support
• Maintaining administrative and business records
• Managing complaints or service issues
• Improving our website and services
• Preventing misuse, fraud or security incidents
• Meeting legal, regulatory, insurance or record-keeping obligations where applicable

6. Website Analytics

We may use website analytics tools, including Google Analytics, where enabled, to understand how visitors use our website.

Analytics information may include:

• Pages viewed
• Approximate session duration
• Traffic source or referral information
• Device and browser information
• General geographic information
• Website interaction and performance information

We use analytics information to understand website performance, identify technical problems and improve the usefulness of our content and services.

We do not intentionally place information such as your name, telephone number, email address, pickup address or delivery address into Google Analytics as analytics event data.

7. Cookies and Similar Technologies

Our website may use cookies or similar browser technologies to support website functionality, security, preferences and analytics.

Cookies are small pieces of information stored on or accessed through your device when you visit a website.

Depending on the website configuration, cookies may be used for:

• Essential website functionality
• Session management
• Security
• Remembering preferences
• Analytics and website measurement

Where a cookie consent system is provided, you may be able to accept or reject optional categories of cookies.

You can also control cookies through your browser settings. Blocking some cookies may affect certain website functionality.

8. Google Analytics and Consent

If Google Analytics is enabled on our website, analytics cookies or related technologies may be used according to our website configuration and your applicable consent choices.

Google Analytics provides configurable controls for analytics storage and data retention.

ChevronLog should periodically review its Google Analytics configuration to ensure that its published privacy information remains consistent with the actual analytics settings in use.

9. Server Logs and Technical Information

Like most websites, our hosting infrastructure may automatically generate technical logs when the website is accessed.

These records may include information such as:

• IP address
• Date and time of access
• Requested page or resource
• Browser information
• Device or operating-system information
• Technical error or security information

Server logs may be used for security, troubleshooting, website administration, fraud prevention and infrastructure monitoring.

10. Search Engines and Search Console

We may use search-performance services such as Google Search Console to understand how our website appears in search results, identify indexing issues and improve website performance.

Search Console primarily provides aggregated information about website visibility, queries, pages and technical search performance and is separate from information that you directly submit through our quote or contact forms.

11. Contact by Telephone, Email or Messaging Services

If you contact ChevronLog by telephone, email or another messaging channel, we may retain information from that communication where reasonably necessary to respond to you, provide a quote, administer a booking or maintain appropriate business records.

Please be aware that third-party communications providers may process information according to their own privacy policies and infrastructure.

12. Photographs and Property Access Information

Customers may sometimes provide photographs or videos of driveways, furniture, entrances, loading areas, stairs, lifts or other property features to help us assess moving requirements.

We use such material for legitimate operational purposes associated with the requested service.

Customers should avoid including unnecessary personal documents, people or sensitive information in photographs submitted for access or moving assessment.

13. Customer Reviews and Testimonials

We may publish genuine customer reviews or testimonials where appropriate.

Where a review is taken from a third-party review platform, it may remain subject to the privacy terms and display settings of that platform.

We do not intend to publish private customer communications as testimonials without an appropriate basis or permission.

14. Moving Project Photographs and Case Studies

ChevronLog may publish information about completed moving projects for informational or marketing purposes where appropriate.

We aim not to publish private residential addresses, personally identifying information or identifiable customer photographs without appropriate permission.

Where a customer has authorised the use of photographs, reviews or project information, the published material may remain visible until removed or updated.

15. How We May Disclose Personal Information

We may disclose personal information where reasonably necessary for our business operations or requested services, including to:

• Authorised ChevronLog personnel
• Service providers involved in operating our website or communications systems
• Hosting and technology providers
• Email and communications providers
• Professional advisers where necessary
• Insurers where relevant to a claim or incident
• Government, regulatory or law-enforcement authorities where required or authorised by law

We do not publish or disclose customer information simply because it has been submitted through a quote form.

16. Sale of Personal Information

ChevronLog does not sell customer names, telephone numbers, email addresses or moving-enquiry information as a customer database.

If our information-handling practices materially change in the future, this Privacy Policy should be updated before those practices are introduced where required.

17. Overseas Processing and Third-Party Services

Some technology, analytics, hosting, email or cloud service providers may process or store information using infrastructure located outside Australia.

The location of processing may depend on the provider, account configuration and service used.

Where Australian privacy law applies to an overseas disclosure of personal information, we will take reasonable steps required in the circumstances.

18. Data Storage

Personal information may be stored electronically in systems used to operate our website and business.

Depending on our current configuration, this may include website databases, email systems, hosting infrastructure, backups and authorised business systems.

We take reasonable steps appropriate to our operations to protect information against misuse, interference, loss and unauthorised access, modification or disclosure.

19. Website Form Security

We aim to use reasonable technical safeguards for information submitted through our website.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If you believe information submitted to ChevronLog has been compromised, please contact us as soon as reasonably possible.

20. How Long We Keep Personal Information

ChevronLog does not intend to retain personal information indefinitely when it is no longer reasonably required.

Retention periods may vary depending on the type of information and why it was collected.

For example:

• Unsuccessful or inactive enquiries may be periodically reviewed and deleted or de-identified when no longer required
• Customer and booking records may be retained for reasonable business, accounting, insurance, dispute-resolution or legal purposes
• Emails may remain in business email systems or backups for a period after the active enquiry has ended
• Technical logs may be retained for security and troubleshooting periods determined by our hosting configuration
• Analytics information is retained according to the analytics platform settings configured for the website
• Information required by law may be retained for the applicable statutory period

Where information is no longer required and there is no lawful reason to keep it, we may delete, destroy or de-identify it where reasonably practicable.

21. Google Analytics Data Retention

Google Analytics allows website operators to configure retention periods for certain user-level and event-level analytics information.

The retention period applicable to ChevronLog depends on the settings currently selected within our Google Analytics property.

Analytics retention settings should be reviewed periodically to ensure they remain appropriate and consistent with this Privacy Policy.

22. Direct Marketing

If you have contacted us about a service, we may communicate with you about that enquiry or related service requirements.

Where we send marketing communications, we will aim to provide an appropriate method of opting out where required.

You may ask us to stop sending promotional communications at any time.

Operational communications about an active quote, booking, move, payment, service issue or customer request are not necessarily marketing communications.

23. Access to Your Personal Information

You may contact ChevronLog if you would like to request access to personal information we hold about you.

We may need to verify your identity before providing access.

In some circumstances, access may be limited or refused where permitted or required by law.

24. Correcting Your Personal Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.

We may ask for sufficient information to identify the relevant record and verify the requested change.

25. Requesting Deletion

You may contact us to ask whether personal information associated with you can be deleted.

We will consider deletion requests in light of operational, legal, accounting, insurance, security and record-keeping requirements that may apply.

Some information may need to be retained even after a customer relationship or enquiry has ended.

26. Privacy Complaints

If you believe ChevronLog has mishandled your personal information, please contact us with details of your concern.

We will aim to review the issue, identify the relevant information-handling practice and respond within a reasonable period.

If the Australian Privacy Principles apply and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

27. Data Breaches

ChevronLog takes privacy and information security concerns seriously.

If we become aware of unauthorised access, disclosure or loss of personal information, we will assess the incident and take appropriate steps according to the circumstances and any applicable legal obligations.

28. Third-Party Websites

Our website may contain links to third-party websites, social networks, review platforms, mapping services or other external services.

ChevronLog does not control the privacy practices of independent third parties.

When you leave our website, you should review the privacy information provided by the relevant third-party service.

29. Children's Privacy

ChevronLog's removalist services are intended primarily for adults and businesses arranging moving or transport services.

We do not knowingly seek to collect unnecessary personal information from children through our general quote or enquiry forms.

30. Automated Decision-Making

Our standard website enquiry process is intended to facilitate communication with customers and does not rely on automated processing to make decisions that significantly affect a person's rights or interests.

If this practice changes, this Privacy Policy should be updated accordingly.

31. Changes to This Privacy Policy

We may update this Privacy Policy when our website, systems, service providers, legal obligations or information-handling practices change.

The current version should always display its most recent update date at the top of this page.

Material changes should be reflected on this page before or when the relevant new practice is introduced, where appropriate.

32. Contact ChevronLog About Privacy

If you have a privacy question, access request, correction request, deletion request or complaint, please contact ChevronLog using the contact details published on our website.

When contacting us about privacy, please provide enough information for us to identify the relevant enquiry or record without sending unnecessary sensitive information.

ChevronLog Removals
Gold Coast, Queensland, Australia